Director of Customer Support / Software

Chicago, IL

Posted: 09/04/2019 Industry: Technology Job Number: RS-4 Compensation: $100K - $120K

Our client, a software solutions company is hiring a Director of Customer Support in Chicago, IL. 

 

COMPANY:

Join a leading technology solutions provider that markets to Fortune 500 companies. Using state-of-the-art software development languages and frameworks, our solutions are designed to run in the most secure enterprise, government and virtual environments.

 

OPPORTUNITY:

As our Director of Customer Support, you will lead a team of support specialists in pre-sale, implementation, and post-sale support. The team works cohesively with Sales and Product specialists to ensure customer satisfaction with customer retention as a primary goal. Your support team is the backbone of our client’s success. You will be instrumental in leading a customer centric team that exemplifies a culture of team work and excellence.

 

KEY ACCOUNTABILITIES:

  • Manage strategic direction of support and implementation team
  • Hire, train and mentor team members and provide leadership
  • Develop and implement performance standards
  • Track, analyze, and report on, and optimize customer support metrics for on premise and cloud hosted solutions
  • Collaborate with department heads and work cohesively with sales and product support teams
  • Work closely with customers on escalated support issues
  • Capitalize on upsell opportunities within our customer base
  • Participate in leadership meetings and promote our company mission, vision and values

 

SUCCESS FACTORS:

  • 5+ years of experience in software support
  • 3+ years of managing a support team with hiring and mentoring responsibilities
  • Bachelor’s Degree in technology, business or related field
  • Exceptional ability to build cohesive, successful team environments
  • Excels in an entrepreneurial environment that embraces new product and strategies
  • Leadership qualities that exemplify our culture

 

COMPENSATION & BENEFITS:

Our client will reward your talents with a competitive compensation package of $100k - $120K. You will also receive a competitive benefits package including health, paid vacation, and holidays.  Attractive downtown Chicago location is convenient to public transportation.

 

APPLY NOW!

If you are a dynamic leader in a customer support role, we encourage you to apply online now. 

 

Tammy Prehoda, HR Consultant

Safari Solutions

Search4@safarisolutions.com

 

 

 

Technical support / software support / technology / VP of Customer Support / Director of Customer Service / Software Support Manager / VP Technology / Director of Software Support / Software Implementation Manager / World Wide Technologies / Presidio / Converge One / Cisco / resellers

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